Houk Air Conditioning Houston

From the first point of contact at the outset of the recent cold blast that affected Texas, Houk AC has treated me like gold. The first technician was dispatched that same day after a very attentive and compassionate telephone operator heard my concern and addressed it. He arrived early evening, as the day had been busy. He was attentive and thorough; compassionate and understanding. He conveyed his findings to the home office as he left and the next day I received a follow up call to make an appointment for further assessment and rectifying of the issue. The second technician was here as scheduled (I had to address an issue on my end that would facilitate his job), by which time it had just started to warm up. In any event, this young expert was punctual, patient, attentive, thorough, compassionate and with a high level of integrity. It was a breath of fresh air to see this level of professionalism from one who is young both in age and time in this field. It was also refreshing to have experienced the fact that ones (young) age should not be a deterrent to giving people the opportunity to show what they can do. The problem was identified and corrected, all within approximately 2- to 2 1/2 hours. At the beginning as well as at the end, he was sure to ask if I noticed a difference in the temperature of the house; and, I did!! Thank you Nathan! Kudos, Houk AC.

My ac went out and Tracy Scott was the best technician I’ve ever had service my home! He was so kind, funny, professional and extremely informative. Showed me every part and issue and answered all my questions and gave me some very good tips and hacks. He took his time even though it was late and ensure the job was done correctly. I am so grateful !!

I want to give a huge thank you to the two HVAC technicians who went above and beyond to get my AC running again. They worked diligently and relentlessly, spending hours troubleshooting the issue without ever giving up. Their expertise and determination were truly impressive, as they meticulously examined every possible cause until they finally identified and fixed the problem. Even after a long and exhausting process, they remained professional, courteous, and committed to getting the job done right. Thanks to their hard work, my home is cool and comfortable again. I highly recommend their services to anyone in need of skilled and dedicated HVAC professionals!

Mr Roobens, a HOUK tech, came to the house today to perform the annual springtime check-up/tune-up of our HVAC system. He was prompt, friendly, answered all my questions, and extremely professional!! I was very satisfied with the service, and highly recommend HOUK!!

The tech was very professional, courteous and knowledgeable, as promised the office staff called and scheduled the follow up service. I highly recommend the whole team for their customer friendly professional service.

Thank You, for the prompt service and addressing my request the very same day. The technician was very courteous and helped me understand the issue and what I can also do as a Home owner for balancing the heating situation of the house. He was very patient and explained me a few times until all my queries were over. Thank You very much!

I wanted to share feedback about your onsite tech, Michael from Houk. He arrived, identified the issue in under five minutes, and had it fixed within 15 minutes. He was very professional, knowledgeable, and made the process quick and easy. I’m grateful for the excellent service!Best, Bobby

Tracey came out today to try to solve our puzzle and he did a fantastic job.He was determined to figure it out and would not leave until he did.Highly recommend them for any A/C service!Thanks

Both technicians did a wonderful job. They were able to open ducts and flow to help make the temperature more even throughout the rooms.

Very professional. Nathan and erin helped me set up appointments and made sure all the needs for my home was completed in a timely manner. I enjoyed communication and explaining things I was unsure of to be able to know what they were fixing and why

Our service representative Tracy did a fantastic job! Highly recommend! He respectfully and thoroughly completed all tasks at hand.

Tech, Miguel, was very friendly and easy to work with. He wore booties so he wouldnt track dirt in my home. He also took the time to check for carbon monoxide. He was very efficient. Also gave me notice when he was 30 minutes away before arriving.

I received a prompt and courteous annual service check. Roobens was thorough and also changed my filter for me. He also gave me a 30 minute heads up about his arrival via text. Very satisfied.

Miguel was fantastic once he called me on the phone I knew was good at his job. I rarely experience service like I’m so pleased and would recommend Miguel to anyone.

Big shoutout to Hauk for a job well done. Though it took some time, back to back calls to discuss, find a root cause, and scheuling appointments can take a week, maybe two, the team came in, did a proper assessment of the problem, explained and answered my questions; and then fixed the AC problem by doing a good air balance. My dryer vent issue was also resolved by the team. I must say that I am very satisfied with the outcome. Johnny Shelton and James Young are solid professionals who are awesome at what they do. I will give them a five star and recommend then always. Thank you, Hauk.

My review was initially negative, but it turned into a positive one. I recommend doing business with this company because they care about their reputation and know how to handle unhappy customers. Thank you for your fast response and for handling my claim.

Good job by the Houk technician Roobens Dume , we were seeing irregular temperatures in top and bottom floors which was fixed .He was prompt and quite knowledgeable too .

Miguel did an excellent drop with multiple system issues we were having. Now our media room is cool and comfortable and dehum system working. Fast, respectful, efficient service to our new home. Thank you miguel

Wonderful, quick prompt service was very happy with the technician, Miguel He was very knowledgeable and identified the problem within seconds. Had it fixed quickly, We are very thankful now we have a warm house!

Editing my review! Highly recommend Roobens, he does amazing work. He’s very attentive to detail and thorough. We have had so many different hvac people here since moving in and he’s the best we have had. We noticed a huge improvement immediately after he left. He explained everything in detail to my husband and found all the leaks.

Tracy, our technician, was the best! Very thorough and patient in explaining details and how things work to me. I am grateful for his help and assistance.

Houk installed my system when my home was built and have checked it twice a year sinceIt works fantastic and is going strongI highly recommend them

Great service from this HVAC company. Their staff are courteous and knowledgeable. They are good at keeping their schedule and communicating when they would be arriving. I recommend them.

Houk is and always has been very thorough and professional in their work ethics. We are very pleased using them annually for our maintenance check.

Great experience with Mr. Tracy very professional and knowledgeable fix us up in no time and if I ever need an A.C.guy or anyone ask if I know of anyone he would be the person and company I would recommend. Thank you Mr.Tracy sorry it took awhile for me to send this, but I did not forget.God Bless

Fixed my problem over a 3 day period due to a variety of issues. Techs were always on time and knowledgeable. Company tracked down parts for my system and got the situation resolved

Miguel was communicative and respectful and he made sure to let me know in a clear way what the issue was and how he fixed it.

All the employees were very profesional and very kind. The did an excelent job. Thank you so much for your blessings. God bless your business.

Always responsive and very professional. They will walk me through what they are doing and show me simple solutions when possible instead of costly services. Definitely recommend.

Miguel came and fixed my heater today and it was a pleasure! He was very nice and answered mg questions with the utmost knowledge!

Roobens Dume did an excellent job with his work and explaining my thermostat. Very professional.

Our tech, Rooben, was very knowledgeable and professional. He fixed the A/C system and explained everything.

They performed a balancing and inspection service on our fairly new Highland Home and did a great job. They called and gave us notice of their arrival time and Moses and James were very thorough, efficient and professional.

Mr . Flores did an excellent job of servicing our hvac equipment . Happy to recommend him and Houk .

Miguel did a fantastic job. Installed a new sensor board and got the heat and AC working quickly. Thank you!

The technician went above and beyond, not only addressing the issue but also checking to make sure the system was fully functioning

They came out to the house twice - first time to evaluate and investigate the problem, the second time they came back to fix it (parts needed to be ordered). Both times, whether its been the A/C techs, like Josh, Eric Sr. or Justin, theyve have good attitudes, are friendly, easy to work with, and even offer maintenance tips. Ive found the office staff to be friendly and helpful as well.Had to wait a while for the parts to come in but no complaints with the communication or level of service. Would recommend.

Technician was prompt and thorough and fixed the problem quickly. He explained what was wrong and was very friendly.

The Houk Team did an excellent job with the removal of our old air/heat systems and the installation of our new air/heat systems. Left the property clean from all construction materials. Their attention to all the small details was fabulous. The project was also completed ahead of the projected schedule. Thanks to Scott and the entire field/office team. Value...definitely 5-star!

Rubens was excellent! Patient and explained all the issues we were having.

Had Victor from Houk AC out for a warranty call today and was really impressed with his knowledge and resolve. Was able to troubleshoot and correct an issue that was completely unexpected. Will definitely call again, even post-warranty.

We are so pleased with the prompt, professional and courteous service call from Miguel Flores with Houk today!

Such a nice young man, and very knowledgeable was very helpful in getting our problem resolved

Great experience replacing and upgrading two full systems. Good communication. Minimal disturbance during the install. Two follow up visits to ensure it was done correctly and was operating as intended.

The Houk Team did an excellent job with the removal of our old air/heat systems and the installation of our new air/heat systems. They left the property clean from all construction materials. The project was also completed ahead of the projected schedule. Thanks to Scott and the entire field/office team.---

The guys came at 8:45pm to make sure my AC was back to working!! Very much appreciated gentlemen!!

Today a HVAC tech came to my house and his name is Roobens. He was amazing. Very friendly and knowledgeable. He explained everything and did a great job. I will now contact this office to set up a maintenance plan to have quality techs at my house that I can trust! Thanks Roobens, you did a great job!!!

Great services, fast respond. The technician is professional and friendly. Highly recommend.

Houk and Centex worked as an amazing team to help fix an issue that abruptly shut down my unit in late July. I cant thank Houk, their dispatch (Amanda, I believe - UPDATE: Her name was Christy, my apologies), the Centex rep and the Houk tech (Stanley O.) who came out of his way, explained everything and fixed the issue. My kiddos and I are so grateful.

Miguel did a great job checking our newly installed a/c and semiannual furnace check!!

Great service! Qualified technicians.Smooth scheduling process.Great customer service.

Today I just had my AC serviced by the technician, Miguel. He did a great job and was very professional. He even gave me some tips on how to set my thermostats in my home because I have a story home; this was most helpful. Would highly recommend. 👍🏽

Techs did a great job in balancing my AC system and recalibrating thermostat!

Exceptional customer service, knowledgeable technicians. I will choose this company again and again!!!

Excellent service and Miguel Flores did a fantastic repair.

Victor did a great job! He came out to my home & texted when he was on the way so I knew. He was very kind & thorough when he discussed the way we could fix our issues. Thanks again for your help!

Our technician, MihAnthony, was knowledgeable, patient and thorough.

I reached out to the company due to a balancing issue within my home and within 48 hours I had a technician at my door. Eric was the tech sent to my house arriving on time, maintained professionalism, and was eager to address any concerns. The technician permitted me to express my concerns and ensured me that the matter would be resolved. Upon completion of his inspection, the tech informed me of the issue and the method he would use to correct my unit. The fact he was detailed and took the time to inform me of the problem brought a sense of relief. It is always great to encounter individuals with such positive mindsets and love what they do.Great Customer Service.

Miguel is fantastic! He did an excelent job in resolving the issue.

Roobens Dume was my HVAC tech with Houk AC. When I contacted Houk AC, the company sent a tech the next day. Mr. Dume was exceptional. The knowledge he provided was great and thorough, he took the time to explains things well.

We have been so impressed with the gentlemen that have come to our home to work on our AC ducts/air balances. The Erics (father & son) and Moses and his partner - amazing guys!!! Knowledgeable, personable, relatable and incredibly hardworking in this intense heat. These guys are stars.Where I think Houk could improve: We had a team come out and were told parts needed to be ordered. And then 3 weeks went by before we heard anything - and we only heard back because I called several times. Finally got to work w/ Peggy and she helped sort everything out and was so nice & helpful over the phone - thank you, Peggy!!

Amazing help came out quick and fixed my ac problem i really appreciate it !

Great price, fantastic installation, great follow up after installation.Highly recommended

The service was efficient well done. The man gets a 10 star rating

Eric Sr. and Eric Jr. are rockstars!!! They wowed my wife and I with a super fantastic customer experience. They also had an outstanding attitude and demeanor especially for working in the 100+ degree heat. We would highly recommend them and rate them 10/10!!!

Miguel Flores did a very professional job for me!!!!

Miguel did a fantastic job. Great service !!!

The technician was very helpful and thorough.

I would rate higher than 5 star if it was available. They went over and beyond to find a Bluetooth thermostat that works in my hot room at YogaOne Kingwood. They have added sleep and time to my life which makes me a very happy business owner. I highly recommend for your business or home. Every person that I have encountered was so nice and on time! Schedule your appointment today!

Technician was very thorough and explained what he did to solve the problem!

Jorge our technician does a great job! Our system has had some issues, and he had been very careful to figure out what needs to be done to keep our 4 units running perfectly. He is very thoughtful and uses covers over his shoes whenever he is inside the house. I wish all technicians were as well trained, knowledgeable and as pleasant as he is.

Great service! Ive had Houk out to repair both my A/C in summer and my gas furnace in winter. When I called, they were able to get servicemen out the same day, and they were thorough, professional, and competent. The first time I used Houk, they were able to find and repair a leak that another service company had completely missed.

Jorge was quick to check for issues and yet thorough with his approach. While I requested service for one system he went ahead and checked the other as well. I’m not sure on the need for a maintenance contract, or HOUK scheduling separate visits (and therefore charges), but their technicians are good people and Jorge did more than I asked for.

These guys are the absolute best. We are in a new David weekly home and I asked for them to come out and fix something that I thought was a problem but turned out to be nothing… Instead the technician decided to check the entire system and made several adjustments that made our AC system work 100% better! They responded immediately, came out exactly when they said they were supposed to, the techs were super nice and were super quick… Best A/C company weve ever used.

Great Service, visits are easy to schedule!

MihAnthony was very professional and informative.

Called for a thermostat that was completely offline in a 6mo old Westin home. The office scheduled me between 9-1 for the next day. Jorge called to let me know he was on his way and was even slightly early. Wore a mask and was very polite. Identified and fixed the issue within 5-10 minutes. Went into the attic to check the system; I guess just to be thorough since he already fixed the problem. Made a quick recommendation about filters unsolicited, which I was extremely appreciative of. He didn’t have to do that. And was gone a little over 15 mins from the time he arrived.

We had a slight issue with air flow at our new home in our master bedroom and we called Houk Air yesterday and they set up an appointment for today. The repair technicians just left and fixed our problem. They were very friendly, knowledgeable and professional. Excellent customer service. I highly recommend Houk Air Conditioning of Houston for any of your air conditioning needs.

Prompt courteous service and resolved my problem in a timely manner.

Jorge has been servicing our HVAC unit for almost three years. He is always prompt and very courteous. He does a very complete evaluation of the unit. I appreciate the fact that he is concerned about being neat inside the house. Last spring, in an effort to pull down the attic stairs, the rope broke. He found a replacement and fixed that for me. He does a great job with the HVAC system. I trust him completely in being honest and fair. He goes beyond an ordinary service call.

The technician arrived early and was very professional and friendly. I have just moved into a new home and needed the air balanced in the master bedroom and bathroom. The technician explained step by step the process and answered every question I had about how to maintain the air quality in my home. Would definitely recommend Houk Air Conditioning and the technician, Carlos Gonzales.

I called them to review the HVAC system and its balance. They attended the appointment as scheduled, arrived on time, and wearing the proper health safety personal protection. They did a professional work and explained to me the right way to set the thermostats for energy-efficient use. I recommend them for any assistance.

Houk installed our entire AC system with our builder. We had a dehumidifier installed recently and the team was amazing. I had an existing ecobee 3 thermostat that I wanted to keep using and they worked hard to make sure that worked. They were clean, professional, and work completed quickly and efficiently. I highly recommend Houk for your AC needs.

Houk has done a great job of reminding me when my service is due under my maintenance contract, and my technician Carlos who came today was very professional and even a few minutes early (which never happens!). They are an easy company to do business with and I would recommend them for all your HVAC needs.

Jorge, my technician arrived on time and was very thorough. He changed out my dirty old filter and made sure my AC was working correctly. He also washed out the metal cage housing outside to clean it of bugs and dirt so the unit would work efficiently. He is a credit and asset to Houk AC. Very professional.

Daniel showed up on time and was very courteous. He also paid attention to detail as well as making sure they did not leave a mess. I will definitely use this company in the future if my unit needs servicing.

Collin was on time and explained everything to me so I understood what had happened. He also offered several options and helped me decide what would best benefit my family in the long run. Amazing work and we will use this company again.

My AC on my new home wasnt working properly. It was cooling downstairs but no air was coming from the vents upstairs. The tech from Houk AC came out looked at the wires and new exactly what was wrong. He explained everything thoroughly to my husband and myself so we were well informed. It was quick and easy and now our AC finally works as it should!!

We have had people come out twice to figure out what was going on. Both techs were nice and professional and worked quickly. My only negative is the first time they were supposed to come out they called us around 9pm saying he was on his way & we had to reschedule bc that was too late.

Great service! Thank you!

Randy has done fantastic job to fix my AC water issue. He is very professional and knows exactly where the issue is from. He also educated me the diagnosis basics for AC water issue so I can DIY before I call for technical helps. Randy’s service is at top-notch Level!

This guy knows what he is doing. Very personable and Proffesional

Houk Air conditioning is a great company with great customer service . I had Jorge and Collin to come and service my home and they did an excellent and I respect that their knowledge of air conditioning systems. I definitely recommend to anyone out there and would use again!

The technician was prompt, cordial and extremely complete and diligent. Jorge was informative and discussed his findings and work plan. He showed patients to ensure the job was properly. Very pleased!!

Quick service and excellent technician.

Very efficient and polite technician.

Their technician knew how to troubleshoot and resolve our issue delivering an excellent service.

Thank you for the promt service. Thank you Mr. Tracy! 😊

Service is great but for them to show up on time is a challenge. Second time I have had to wait all day for them and miss work.

Solid and dependable. Technicians very knowledgeable, courteous. Arrived on time and diagnosed our A/C issue. Highly recommend this company for service and repair of your A/C or heating needs.

Both Corey and Stephen wereVery thorough in adjusting my Lenox systems. I appreciated the education and knowledge they shared with me.I would strongly recommend Houk A/C service.ThanksJesse

Repairman came out, and fixed my A/C problem in a very short time and was very professional about explaining what the problem was. Houk A/C is a very reputable and professional company. I highly recommend them for A/C and HVAC services.

My representative was Carlos Gonzalez.He was very professional and did a great job servicing my air conditioner. I would recommend the company to my family and friends.

My service call was scheduled quickly. Arnaldo, the technician, was courteous, knowledgeable and gave thorough answers to my questions. I’m completely satisfied with his work.

HiThank you very much for your quick and prompt service.when I called First time it was Sunday butguy came and diagnosed the problem and made next schedule and did good jobToday Mr. Daniel came and did good job andexplained and educated​ us about how to maintainand operate a/c. He is very good and gentle .He did Good job.I am very impressed .very very good service nice people Thank you very much once again.T.V.Savjani

Miguel did a fantastic job!

The two technicians were on time and very detailed with what they were doing. They educated me on the system, as well. Employees like this keep a company growing. Thanks again, Cory and Steven!

The guys were very friendly, showed up on time, were efficient & fixed the problem quickly. They also offered to come back if I have any problems. Can’t ask for more than that.

Very thorough and professional.

The technician who came to do the job was very courteous, friendly, and professional. This is the second time I called this company, and both the times the experience was good.

The technician arrived on schedule and had a lot of knowledge of the equipment. Fixed the issues and made sure everything was workimg well before leaving. All my questions were answered .

Excellent service. Technician Jorge P was very thorough and professional. Explained everything in detail and offered suggestions for the future. Highly recommend.

Miguel did an excellent job

The service we have received today from HOUK Air Conditioning today, March 13, 2019, was excellent. The service man did a great job.

Great company with outstanding service! Collin and Jorge the service techs were very professional and did a great job getting us cooling again!

The employees who came to my home did an outstanding job! They handled it quickly, and they were professional.

The service guy displayed great customer service. He explained the problem and did the repair quickly. Awesome service from beginning to end.

Very professional and expedient. They have a quick response time and answered all questions in detail. You will not be surprised by any hidden fees. Will definitely use in the future.

Great communication and service. Technicians professionally dressed, knowledgeable, listened to our concerns and took care of our issue quickly. Thanks!

Rep was efficient and thorough .

Very friendly, kind, knowledgeable

Carlos was great! He was very thorough when inspecting, and answered and explained all my questions. Very satisfied.

Great experience with Collin. He really went above and beyond and showed a true level of professionalism that is hard to find now a days.

Very professional and polite.

Arrived on time, explained what was being done and why, and very friendly with my pets, will definitely call again for all my AC needs

Replaced two defective coils in my a/c. Friendly staff and COVID19 Compliant. Recommended Business.

They were prompt and great with explaining everything to you as well as giving you the customers options. Like them alot will be calling on them in the future!

The service tech was very knowledgeable, and helped educate my wife on information pertaining to our unit.

They came out quick, were on time, and immediately identified and resolved the problem! Will definitely be using them for any future needs!

The technician Collin was very friendly and helpful. Would definitely recommend him to friends needing AC service

Professional service enthusiastic staff

The technician is knowledgeable and he did a miticulous job to test and balance the air flow to different rooms

Great fast friendly service. Made sure I knew how to fix any issues during bad weather with a reset.

Showed up on time andwas very straight to me on my situation. After this experience I highly recommend this company.

Miguel was prompt and professional

Very good！！👍

Collin is a very excellent tech. He is very knowledgeable of his job.

The customer service is exceptional. I highly recommend Houk Air-conditioning.

Very professional and trustworthy company that truly cares about quality of work and taking care of customers.

Great company and great staff!! Skilled technicians that take pride in their work.

Thank you for responding quickly and identifying the problem which could have turned out to be a disaster and following up to make sure everything ran smoothly.

On time .: explained everything listened to my questions made suggestions but did not pressure to do anything.. super experience

Technician came quickly and had the part available in his van.

John with Houk was very knowledgable, accomodating and profressional in addressing all our AC concerns!